FREQUENTLY ASKED QUESTIONS


SpillShop is an online store based in Australia.  We sell a range of environmental protection products throughout Australia, New Zealand, Papua New Guinea, Indonesia, Malaysia and the Philippines.  We are family-owned and operated.  We currently source our products from Australia, Europe, and North America.

Customers with an Australian shipping address only need to go through a typical online shopping process – add items to cart, view cart, checkout and pay.

To start the shopping process, customers from outside Australia will follow the same steps – once you have added items to your cart, select View Cart. However, you will then need to select Request a Quote, add contact and shipping details as requested, and finally submit your request. Then you will receive a quote including shipping costs by return email; to place your order simply follow the instructions on the quote.

For those of you with an Australian delivery address, you should receive your order in 1-4 days. Those of you based overseas can expect to see your order within 2-4 weeks, depending on final destination. If you would to know exactly when your order will arrive, drop us a line at [email protected] with your shipping address and requirements.

Returns are simple; for full details please click here, or read on for a basic overview – and if there's a problem, simply call us on +61 2 8520 4270 or send an email to [email protected] with the details of your return within 30 days of receiving your goods, and we will arrange the rest. Obviously, we aren’t able to take returns of used goods! Once the goods have arrived at our warehouse, they will be checked and if everything is a-ok, your account will be refunded. Again, please click here for all the details.

Mini-Booms

  • Use to form a temporary bund or dam to contain fluid
  • Do not use as a large mop
  • Use to divert spills away from drains, stock or equipment
  • For increased length and to ensure a complete seal, boom ends should be overlapped by approx. 300mm

Pillows

  • Use to stem the flow of liquid in a confined area or as an ‘ad-hoc’ drain blocker
  • Place behind mini-booms to absorb the contained spill
  • Place under dripping pipes or leaks prior to repair
  • Use to plug  openings, holes, or drains to prevent seepage

Granular Absorbent

  • Primarily used on roadways where it is not practical to use other absorbents
  • Use in workshops, machinery yards, on construction sites
  • Can be used as a cheaper and more convenient alternative to polypropylene absorbents – just grab a bag and go!

Pads

  • Use for the absorption of a spill, but only once it is ensured that containment is complete
  • Use pads to wipe down clothes, hands, floor and any items contaminated by the spill

Absorbents are colour coded for easier selection.

GREY: GENERAL PURPOSE The all-liquid absorbent for oils, fuels, solvents, cutting compounds, mild alkalis and acids, wine, milk and of course water.

WHITE: OIL-ONLY Absorb oils, fuels, solvents and other hydrocarbon products, but will not absorb water.

YELLOW: CHEMICAL These products will absorb virtually any fluid including the most aggressive chemicals.

You may also be wondering whether you should be ordering a carton of mini-booms, a pack of pads or some pillows – click here to read more on our FAQ page. If you would like to discuss your requirements in further detail, please feel free to call us on +61 2 8520 4270, or email us at [email protected].

It all depends on what you are absorbing, and where the liquid has been spilt. As a guide:

P35 is great for spills on hard surfaces such as concrete and bitumen. It can be used to absorb most liquids, including chemicals.

P55 can be used almost anywhere on land, from hard surfaces to loose soil. It can even be used to bio remediate spills on soil (contact us for more information). It should only be used on hydrocarbons.

P85 is an organic absorbent, meaning it is most suitable for hydrocarbon-based liquids, and only the mildest acids and alkalis. It can be used on both land and water – although for absorbing spills on water we recommend using oil-only polypropylene absorbents.

P95 is also an absorbent best used on hard surfaces. It is an inert substance, and can be used to absorb most liquids.

Please remember, this advice is a guide only. If you would like to discuss your choice in further detail feel free to call us today on +61 2 8520 4270, or send an email to [email protected].

Spill Kits are colour coded for easier selection.

BLUE: GENERAL PURPOSE The kits contain all-liquid absorbent for oils, fuels, solvents, cutting compounds, mild alkalis and acids, wine, milk and of course water.

YELLOW: OIL-ONLY The oil-only kits contain absorbents that will absorb oils, fuels, solvents and other hydrocarbon products, but will not absorb water.

RED: CHEMICAL The absorbents in these kits will absorb virtually any fluid including the most aggressive chemicals.

If you would like to discuss your requirements in further detail, please feel free to call us on +61 2 8520 4270, or email us at [email protected]

Spill Kits are available in different formats to suit different use cases.
Vehicle Spill Kits
Vehicle Spill Kits are mostly found in service vehicles, and in plant and machinery on construction sites. Packed in soft bags, they can be easily stored behind seats or in toolboxes. As they only contain a smaller quantity of absorbents, they are best used as an initial response measure - in most cases additional spill kits and absorbents should be kept onsite for spill response.
Wheelie Bin Spill Kits
Wheelie Bin Spill Kits can be seen on almost any industrial or construction site. They come packed with absorbents, and can quickly be wheeled to the location of a spill. Wheelie Bin Spill Kits are designed to be a self-contained spill response measure.
You may also be wondering whether you should be ordering a general purpose, oil and fuel, or chemical spill kit – click here to read more on our FAQ page. If you would like to discuss your needs further, please contact us on +61 2 8520 4270, or email [email protected].
The legislation typically reads as follows: the bund must have sufficient capacity to contain 110% of the volume of the largest container; or 25% of the total volume stored on the bund, whichever is greater.
This means a 4 drum bund (sump capacity 230 litres) can be used to store up to 4 x 205 ltr drums (205 x 110% = 225.5 litres, 820 x 25% = 164.0 litres) or 46 x 20 litre drums (20 x 110% = 22.0 litres, 960 x 25% = 230 litres), but cannot be used to store a 1,000 ltr IBC (1000 x 110% = 1100.0 litres).
If you would like to discuss your needs further, please contact us on +61 2 8520 4270, or email [email protected]. However storage requirements do vary depending on the product being stored – typically, flammable liquids, corrosive substances, oxidising agents and organic peroxides must be stored in compliant dangerous goods safety cabinets rather than on bunds.
Please note this advice is general in nature, and is based on Australian legislation. If you are unsure please check with a Dangerous Goods consultant.
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