If you're not 100% satisfied with your purchase, you can return your order to us for a full refund. We believe that in order to have the easiest possible experience, our customers should not have to pay for return shipping.
So if for whatever reason you're not happy with your purchase, just fill out the Returns Form below and we'll sort out the rest. It will be collected 24 to 48 hours after submitting the Returns form. If in doubt about any of this, please, just ring us up, we're here to help.
With the SpillShop 365-day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and packed in a suitable outer carton.
Return with SpillShop - it's easy:
- You can return your purchase for up to 365 days from the purchase date. If you purchase on 29/2 of a Leap Year, then you have until 29/2 the following Leap Year to return those orders. That's four whole years! Serious.
- Products must be in the condition you received them and in the original box and/or packaging.
- Return shipping is absolutely FREE; we will arrange collection from wherever you receive your normal deliveries.
- Once your return is received and processed in the warehouse (usually within 48 hours of receipt), a credit will automatically be applied to your account. As part of our 365-day return policy, all returns will need to be received by our warehouse within 365 days of purchase.
When you return a product please provide:
- An original SpillShop Tax Invoice, copy Tax Invoice or delivery docket.
- The product's original packaging, including any instruction manuals, information booklets and carton or container.
Easy as 1,2,3
- Put the return items in your original SpillShop Carton or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box completely.
- Write 'Return to SpillShop' on the Shipping Box.
- Fill in the Returns form below or give one of the team a call on +61 2 8520 4270 - we are always happy to help!