RETURNS & REFUNDS

FREE RETURNS

If you're not 100% satisfied with your purchase from SpillShop you can return your order to us for a full refund.  Just use the Returns form somewhere down below, or read on for more detail.


Return with SpillShop are simple:

  • You can return your purchase for up to 365 days from the purchase date – just start the process before midnight on the last day!
  • Products must be unused, in the condition you received them, and in the original box and/or packaging.
  • Return shipping is FREE – yes, you pay nothing to return your purchase.
  • We will arrange collection from wherever the goods were delivered to.  If you would like to arrange collection from an alternative address, please call us to discuss.
  • A credit will be applied to your account once your return has been received and processed in the warehouse.

When you return a product please include the following in the carton:

  • A copy of your original SpillShop Tax Invoice or delivery docket.
  • The product's original packaging, including any instruction manuals, information booklets, and the carton or container.

Easy as 1,2,3

  1. Put the return items in your original SpillShop Carton or any cardboard shipping box.  Make sure to cover or remove any old shipping labels and seal your box completely.
  2. Write 'Return to SpillShop' on the Shipping Box.
  3. Fill in the Returns form below and leave all the fun stuff with us.  We’ll arrange the necessary paperwork and book a collection with our freight provider: you’ll only need to fix the labels to the carton.

And if you’d rather talk to a nice, friendly human about your return please give us a call on on +61 2 8520 4270 - we are always happy to help!

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